Privacy Policy

This Privacy Policy (hereinafter "Policy") sets out the manner in which erigo4d (hereinafter "erigo4d", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data relating to visitors and registered Players (hereinafter "you", "User", "Data Subject") of the online gaming platform operated at https://erigo4d.cam (the "Platform").

erigo4d operates Malaysia's premier online casino and sports betting platform, serving players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across the country. In the course of providing our services — including live dealer casino games, slot titles, sports betting markets, and associated financial products — we necessarily collect and process certain personal information.

We take our data protection obligations seriously. This Policy is designed to help you understand exactly what information we hold about you and why, so you can make informed decisions about using our Platform. Please read this Policy in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to names, identification numbers, location data, and online identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
• "Data Controller" — erigo4d, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" — any third-party service provider that processes Personal Data on behalf of erigo4d, subject to a contractual data processing agreement.
• "Consent" — freely given, specific, informed, and unambiguous indication of a Data Subject's agreement to the processing of their Personal Data.
• "KYC Data" — identity and address verification documents collected pursuant to Know Your Customer obligations.
• "Cookies" — small text files placed on a User's device that store certain information about their interaction with the Platform.

We collect Personal Data in the following categories, depending on how you interact with the Platform:

We do not collect special categories of sensitive Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by applicable regulations or you voluntarily provide such information in a support communication.

erigo4d processes your Personal Data for the following specific purposes:

4.1 Account Management

To create, maintain, and administer your Player Account; to authenticate your identity at login; to communicate account-related notifications; and to facilitate password resets and account security measures including two-factor authentication.

4.2 Service Delivery

To provide access to our live dealer casino games, slot library, and sports betting markets (including Liga Super Malaysia, EPL, and UFC events); to process deposits via DuitNow, FPX, Touch 'n Go eWallet, and other supported payment channels; and to execute and record all wagers placed through the Platform.

4.3 Regulatory Compliance

To fulfil Know Your Customer (KYC) obligations; to conduct anti-money laundering (AML) screening; to verify age eligibility (21 years and above); to satisfy reporting obligations to relevant authorities; and to maintain records as required by applicable law.

4.4 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, and other prohibited conduct; to monitor suspicious transaction patterns; and to protect the integrity of the Platform and all Players using it.

4.5 Customer Support

To respond to support queries submitted via live chat or email; to resolve complaints and disputes; and to maintain records of communications for training and quality assurance purposes.

4.6 Marketing Communications

Where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about new games or features available on erigo4d. You may withdraw consent to marketing communications at any time by contacting our support team.

4.7 Platform Improvement & Analytics

To analyse usage patterns, monitor Platform performance, conduct A/B testing of new features, and improve the overall user experience — using aggregated or anonymised data wherever possible.

erigo4d processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and age verification requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud prevention, platform security, and service improvement — provided that such interests are not overridden by your fundamental rights.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

erigo4d does not sell, rent, or trade your Personal Data to any third party. We may share your data in the limited circumstances described below:

• Payment Processors: Financial institutions and payment service providers (including DuitNow, FPX, Touch 'n Go eWallet operators, and Malaysian banking partners such as Maybank, CIMB, Public Bank, and Hong Leong Bank) strictly as necessary to process your transactions.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and conduct fraud screening on our behalf.
• Technology & Infrastructure Providers: Hosting, cloud storage, and software providers who process data on our behalf subject to contractual data processing agreements and appropriate security obligations.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics services for the purpose of improving Platform performance.
• Regulatory Authorities: We may be required to disclose Personal Data to governmental bodies, law enforcement agencies, or regulatory authorities where we are legally obligated to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of our assets, Personal Data may be transferred to the acquiring entity, subject to the same data protection obligations.

erigo4d retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your Player Account and for a minimum period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of seven (7) years in accordance with applicable financial record-keeping regulations.
• KYC Documents: Retained for five (5) years after the end of the business relationship, or longer where required by applicable law.
• Support Communications: Retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of consent and for three (3) years thereafter as proof of consent.

Upon expiry of the relevant retention period, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.

erigo4d implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial records and KYC documents.
• Role-based access controls ensuring that only authorised personnel can access Personal Data on a strict need-to-know basis.
• Two-factor authentication (2FA) options for Player Accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Comprehensive logging and monitoring of access to systems storing Personal Data.
• Formal incident response procedures for identifying, containing, and notifying affected parties of any data security breach.

erigo4d uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform — including session management, login authentication, and security tokens. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences — such as language settings, preferred game categories, and display options — to provide a personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised information about how Users navigate the Platform, which pages are visited most frequently, and where technical errors occur — enabling us to improve Platform performance.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of the Platform. erigo4d does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.

Subject to applicable law, you hold the following rights in respect of your Personal Data held by erigo4d. To exercise any of these rights, please contact our support team at [email protected].

We will endeavour to respond to all valid requests within thirty (30) days. Where requests are complex or numerous, we may extend this period by a further thirty (30) days, notifying you of the extension within the initial response window.

The Platform is strictly intended for individuals who are 21 years of age or older. erigo4d does not knowingly collect Personal Data from persons under 21. If we become aware that Personal Data has been submitted by or on behalf of a minor, we will take immediate steps to delete such data and close the associated account.

If you have reason to believe that a minor has registered an account on erigo4d, please notify us immediately at [email protected].

erigo4d may transfer Personal Data to service providers or infrastructure partners located outside Malaysia. Where such transfers occur, we implement appropriate safeguards — including contractual protections and data processing agreements — to ensure that your Personal Data receives a standard of protection equivalent to that afforded under applicable Malaysian data protection law.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data to other jurisdictions as described in this Policy, where required to provide the services you have requested.

erigo4d reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Where changes are material, we will provide reasonable notice via the Platform or by email to your registered address.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact erigo4d through the following channels:

• Live Chat: Available 24/7 directly through the Platform — the fastest way to reach our team.
• Email: [email protected] — we aim to respond within 24 hours.

For data subject rights requests (access, rectification, erasure, portability, or objection), please email us with the subject line "Data Rights Request" and include your registered account email address to allow us to locate your records efficiently.